Refund & Return Policy

At The Vegan Beauty Cosmetics, we are committed to providing high-quality, vegan, and natural beauty products. Your satisfaction is our priority, and we strive to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns & Exchanges

  • We accept returns or exchanges within 7 days of receiving your order.
  • Items must be unused, unopened, and in their original packaging to qualify for a return or exchange.
  • For hygiene reasons, we cannot accept returns on opened or used beauty and skincare products unless they are defective or damaged.

Refund Eligibility

  • Refunds will only be issued for products that are damaged, defective, or incorrect upon arrival.
  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging for verification.
  • Approved refunds will be processed within 5-7 business days and credited to your original payment method.

Non-Returnable Items

We do not accept returns or refunds for:
❌ Used or opened beauty products
❌ Items not in their original condition or missing parts
❌ Sale or clearance items

How to Initiate a Return?

To request a return or exchange, please contact our customer support team:

📧 Email: info@theveganbeauty.ae
📞 Phone: 050 454 5399

Provide your order number, product details, and reason for return, and our team will guide you through the process.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the product is damaged or incorrect.
  • We recommend using a trackable shipping service to ensure your return is received safely.

Need Assistance?

For any questions about our refund and return policy, feel free to reach out:

📍 Store Address:
Al Jarf 2, Street 26, Al Wedad Building, Shop No. 2, Ajman, U.A.E.

📞 Phone: 050 454 5399
📧 Email: info@theveganbeauty.ae
🕘 Hours: Mon-Sat, 9:00 AM – 9:00 PM

We appreciate your trust in The Vegan Beauty Cosmetics and are here to assist you every step of the way.